We want to ensure that we provide you, our customer with an exceptional experience every time you visit our centre, irrespective of what is happening in all our daily lives. As we find ourselves facing fresh challenges on cost of living and other associated pressures, we want to make sure we know how you feel, what you expect from us and how we can best meet your needs.
As a valued customer we need your input to understand what it is that you would like to see and experience from us in the current climate. So please give us your feedback by taking this short survey – it will only take 5 minutes of your time but is vital in us continuing to have a positive relationship with you, our customers.
Plus, one lucky respondent will
win a £100 gift card
, to spend in their favourite store at the centre.
With whom do you usually shop?
If you have visited County Mall over the last month, please tell us how you travelled:
How regularly do you visit County Mall?
Considering the recent cost of living increases, which of the following would describe your future plans to visit over the next 6 months?
Are you likely to spend more, less or the same amount on the following items (than before the pandemic) over the next 6 – 12 months?
How often do you currently dine out (inside a restaurant)?
Over the next 6-12 months is this likely to:
Similarly, how often do you currently use restaurant takeaways or deliveries?
Please let us know which of the following are most important to you in the current climate in relation to the direction of your disposable income. Please rank the activities below, with 5 the most important and 1 being the least.
Please tell us how important the following services are to you when you’re planning where and when you will shop in the future, with 5 the most important and 1 being the least.
How do you plan to shop over the coming 6 months for these types of products?
Which of the following best describes your current working pattern?
Do any of the following impact whether or not you shop at a certain store or location?
Would you like to see more or less of the following types of retail, food and leisure at County Mall in the future?
Do you have suggestions that you feel would enhance the shopping experience at County Mall?
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